Are Your Business Processes Efficient?
A Process by definition is a series of interdependent steps or actions taken to achieve a particular end. To perform these interdependent actions the organization expends its limited and valuable resources. This is true within manufacturing, retail and even the service sector. Manufacturing a gear; selling fruits and vegetables in a supermarket or a call center solving a customer’s problem on the phone are all examples of processes. Each of these are a combination of related actions that generate VALUE for the end user (customer). Let’s talk more about ‘Value’…
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